FREQUENTLY ASKED QUESTIONS
Have a question? Want to learn more about our store? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, contact us.
WHERE ARE YOUR PRODUCTS MADE?
Our products are proudly made in Los Angeles, California. Our soap is manufactured right here in the USA.
DO YOUR PRODUCTS HAVE ANY CHEMICALS?
Our products are made with natural ingredients. Our soaps do not contain chemicals, synthetics, parabens, detergents, or lathering agents, and no SLS is used.
DO YOU TEST YOUR PRODUCTS ON ANIMALS?
We don't test any of our products on animals.
ARE YOUR PRODUCTS GLUTEN FREE?
Our products are Gluten-Free.
All our soaps are Gluten-Free.
ARE YOUR PRODUCTS VEGAN?
Our products are Vegan.
All soap bases are vegan, except the Goats Milk
DOES YOUR PRODUCTS CONTAIN SOY?
Our products are Soy-Free.
WHAT ARE THE PAYMENT OPTIONS?
We Accept Visa, MasterCard, Discover, American Express, and PayPal.
SHOP NOW, PAY LATER
We offer Afterpay for your convenience
WHAT IS YOUR RETURN POLICY?
Due to the nature of our products, you cannot return any products purchased. We offer STORE CREDIT. Submit an inquiry to info@leeshellskincare.com at least three days after receiving the order. Any inquiries after three days will not be accepted. Any questions or concerns, contact us at info@leeshellskincare.com
WHO IS THE CARRIER FOR SHIPPING?
We proudly use USPS for all shipping.
DOES YOUR SOAP CONTAIN LYE?
Our soap base does not contain lye at this current stage. Lye was added initially to create the soap, as it's impossible to make soap without adding this ingredient.
Once the chemical process of saponification takes place, all the lye that was initially added is transformed. This means no lye is left in the soap base, making it safe for you, which is completely easy to handle and use.
Still have questions? Get in touch and we’ll be happy to help.
